Delivery & Returns

Where is my order?

Our standard delivery is 2-3 working days - fingers crossed it will be sooner, but please allow for the maximum amount of time for your order to arrive before you contact us.

We use trusted UK delivery partners to ensure your order arrives safely. Once your order has been dispatched you’ll receive a confirmation email. Where tracking is available, your tracking details will be included.

UK Standard/Express Delivery

We offer the following delivery options:

  • Standard Delivery (2–3 working days)
    Available throughout the UK. Orders are fully tracked and you’ll receive tracking details once your order has been dispatched.

  • Express Delivery (Next Working Day)
    Available on eligible UK mainland orders placed before 12pm Monday-Friday.

All UK deliveries:

  • Trackable – Where tracking is available, you’ll receive a tracking link by email once your order has been dispatched.

  • Military addresses - We can ship to military addresses on our standard service

  • Public holidays - We are unable to deliver on public holidays, any orders placed on a public holiday will be dispatched the following working day

There is something missing from my order!

When you receive your order, please check the packaging thoroughly. If you don't have all of the items you were expecting please double check your confirmation email and the packing slip. If the missing item is not mentioned on the confirmation and packing slip please email the delivery team with your full name, order confirmation number and the missing item details.

Customs & Import Fees

As all orders are currently shipped from the United Kingdom, you may be subject to additional import fees upon delivery if you have ordered from outside of the UK.

USA – Orders above US$800 - subject to import tax. For more information, please check with the US Customs and Border Protection Department.
Australia – Orders above AUS$1000 - subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs.
New Zealand - Orders above NZD$60 - subject to import duties. This figure can vary depending on the value of the parcel, so please check with the New Zealand Customs Service website.

Refusing to Pay Customs Fees

If you do not pay the customs fee and the parcel is sent back to BettySwollox, we may deducted the fee from any refund.

If you're unsure on whether you'll be subject to customs fees, please contact your customs office for more information - preferably before placing your order!

What if I am not home for my delivery?

If you are not home to accept your delivery, the courier will leave instructions on what to do next.
If you don't have any instructions and are worried about your order please email the delivery team

International Delivery (Outside UK)

At the moment we only have a single delivery option and set fee of £20 for delivery if you are ordering outside of the United Kingdom. 

Returns & Refunds Policy

To view our refund policy please click here. If you’re looking for the returns process

I need to return something

All non-UK mainland destinations and international purchases will be subject to a returns shipping cost which may vary.

Returns are accepted within 30 days of delivery in accordance with our Returns & Refund Policy. If your return qualifies for a free return label, we’ll provide one when your return request has been approved. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

If you need to return any item(s) please follow the following returns process.

Returns process:

  1. Complete the Customer Returns Form and include it inside your parcel. Download the customer returns form here.
  2. Email our returns team at teamswollox@bettyswollox.com quoting your order number.
  3. We’ll provide the appropriate returns instructions and, where applicable, a prepaid returns label.
  4. Securely package your item and drop it off at the nominated delivery location.
  5. Keep proof of postage until your refund has been processed.

Still not sure on our returns policy? Email the returns team

Can I exchange?

We are unable to offer exchanges for any purchases made on/through bettyswollox.com.

If items are defective or damaged, please follow the returns process and we will refund (if applicable) the item(s). If you need more information about returns and refunds please view our refund policy.

How long do I have to return/exchange an item

Items must be returned within 30 days of delivery. Returns received outside this period may not be eligible for a refund. Please see our Returns & Refund Policy for full details.

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