Delivery & Returns



Where is my order?

Our standard delivery is 2-3 working days - fingers crossed it will be sooner, but please allow for the maximum amount of time for your order to arrive before you contact us.

We use Royal Mail for our deliveries throughout the UK and they are usually pretty reliable. If you still haven’t received your order after the delivery estimate, get in touch with the delivery team and we'll find out where it's got to.

UK Standard/Express & Free Delivery

We have three main delivery options of the UK;
  • Royal Mail Tracked 48 (UK Mainland, 2-3 working days) is available to all orders anywhere in the United Kingdom mainland - Excluding Channel Islands. Your order will arrive within 2-3 working days from when you submit your order, providing your order is made before 3pm Mon-Fri.
  • Royal Mail Tracked 24 (UK Mainland, Next Day Delivery) is available to all orders anywhere in the United Kingdom mainland - Excluding Channel Islands. Your order will arrive the next working day from when you submit your order, providing your order is made before 3pm Mon-Fri.
  • Free UK Delivery is available on all orders over £50, to anywhere in the United Kingdom mainland - Excluding Channel Islands. Your order will arrive within 2-3 working days from when you submit your order, providing your order is made before 3pm Mon-Fri.
All UK delivery are...
  • Trackable - All orders are trackable, which you can track using the link and tracking number that email to you once the order has been placed.
  • Military addresses - We can ship to military addresses on our standard service
  • Public holidays - We are unable to deliver on public holidays, any orders placed on a public holiday will be dispatched the following working day

I have not received my tracking number

If you have not received an email with your tracking number, please send an email to the delivery team with your full name and order confirmation number.

There is something missing from my order!

When you recieve your order, please check the packaging thoroughly. If you don't have all of the items you were expecting please double check your confirmation email and the packing slip. If the missing item is not mentioned on the confirmation and packing slip please email the delivery team with your full name, order confirmation number and the missing item details.

Can you deliver to PO Boxes?

Sorry we can't deliver to PO Boxes. All of our fulfillment options require a signature as proof of delivery.

Customs & Import Fees

As all orders are currently shipped from the United Kingdom, you may be subject to additional import fees upon delivery if you have ordered from outside of the UK.

USA – Orders above US$800 - subject to import tax. For more information, please check with the US Customs and Border Protection Department.
Australia – Orders above AUS$1000 - subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs.
New Zealand - Orders above NZD$60 - subject to import duties. This figure can vary depending on the value of the parcel, so please check with the New Zealand Customs Service website.

Refusing to Pay Customs Fees

If you do not pay the customs fee and the parcel is sent back to BettySwollox, we may deducted the fee from any refund.

If you're unsure on whether you'll be subject to customs fees, please contact your customs office for more information - preferably before placing your order!

What if I am not home for my delivery?

If you are not home to accept your delivery, the courier will leave instructions on what to do next.
If you don't have any instructions and are worried about your order please email the delivery team

International Delivery (Outside UK)

Unfortunately we are unable to offer free delivery to our customers outside of the United Kingdom, this includes any order of £50 and over.

At the moment we only have a single delivery option and set fee of £20 for delivery if you are ordering outside of the United Kingdom. 

Returns & Refunds Policy

To view our refund policy please click here. If you’re looking for the returns process

I need to return something

The UK mainland - Excluding Channel Islands - is currently eligible for FREE returns. All non-UK mainland destinations and international purchases will be subject to a returns shipping cost which may vary.

Our return and refund policy lasts 30 days, meaning items must be returned within 30 days from the day you've received your order, transit times are not included within this time. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

If you need to return any item(s) please follow the following returns process.

Returns process:

  1. Download the customer returns form here.
  2. Please complete all form details; name, email, order number (order number should be in your confirmation email) and date.
  3. Be sure to complete the table by adding all of the items you wish to return, check/tick the return column and select the appropriate return code.
  4. Print the completed customer returns form and add it to your returns package.
  5. Once completed, head to www.royalmail.com/track-my-return/create/2700
  6. Generate and print your label.
  7. Package up your return – make sure the returns form is included - and hand it in to your nearest Post Office
  8. Keep a copy of your postage receipt.
  9. If you choose not to use our free service, you will be liable for the cost of your parcel.

Still not sure on our returns policy? Email the returns team

Can I exchange?

We are unable to offer exchanges for any purchases made on/through bettyswollox.com.

If items are defective or damaged, please follow the returns process and we will refund (if applicable) the item(s). If you need more information about returns and refunds please view our refund policy.

How long do I have to return/exchange an item

Our return and refund policy lasts 30 days, meaning items must be returned within 30 days from the day you've received your order, transit times are not included within this time. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

  • Eek...Its empty! There are no products in your bag!